I have tried about everything I can find on how to get my congo to fire faders on mediamaster. I'm trying to control it via artnet and not quite sure how to get the two talking. I've got the Arkaos fixtures imported but I think my problem is the Artnet communication between the console and the computer. I have everything hooked up to a "dumb" switch and mediamaster still controls my epix lightbars via kling-net but the congo isn't talking to mediamaster via artne/dmx.
One of the first things to check is that ArtNet is enabled in the Network tab of System Settings under Output Protocols. Also, you will want to confirm that your universe map includes ArtNet mappings (it should by default, but this can be turned off).
This older thread: https://community.etcconnect.com/control_consoles/f/legacy---congo-family-congo-congo-jr-congo-kid-and-light-server/725/congo-jr-arkaos also has some additional detailed setup information you might find useful.
If this doesn't resolve it, it may be best to contact your local ETC technical services team directly as there are a plethora of details that are easier troubleshot via phone than forum postings.
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