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Smartfade 2496 Data/Rate Encoder Knob broke

A remote was dropped and hit the Data/Rate encoder knob of the Smartfade 2496 console at our church, the shaft of the encoder split cleanly in half and now the encoder does not sit in place and is not functional. Does anyone know of a fix for this or a replacement part? I am thinking about gluing the encoder shaft back together and seeing if it holds, that may just be a temporary fix. Any help would be greatly appreciated.

Thank you in advance!

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  • Gluing the knob back onto the encoder should work as a temporary fix.

    Replacing the part would require a bit of soldering. Those who are comfortable with soldering can do it, or your equipment dealer may have repair techs to do this same repair. Otherwise, we'll happily repair your Smartfade. If you or someone you know is comfortable with soldering, then I have a couple part numbers. The ETC part number L1080-F. The Mouser Electronics part number looks to be 688-EC12E1220406.

    Getting the broken shaft out from the knob might take a bit of force, however. A screwdriver and a hammer might be the best way to do so. The top of the knob does pop off, so the broken shaft can be pushed out through the middle.

    Otherwise, if you'd like to send it in for repair, please contact ETC Tech Services or your equipment dealer to get the ball rolling on that end. While it's here, we can do a bit of cleaning and other maintenance, as needed, and we can provide a loaner in the meantime, if you need one.

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  • Gluing the knob back onto the encoder should work as a temporary fix.

    Replacing the part would require a bit of soldering. Those who are comfortable with soldering can do it, or your equipment dealer may have repair techs to do this same repair. Otherwise, we'll happily repair your Smartfade. If you or someone you know is comfortable with soldering, then I have a couple part numbers. The ETC part number L1080-F. The Mouser Electronics part number looks to be 688-EC12E1220406.

    Getting the broken shaft out from the knob might take a bit of force, however. A screwdriver and a hammer might be the best way to do so. The top of the knob does pop off, so the broken shaft can be pushed out through the middle.

    Otherwise, if you'd like to send it in for repair, please contact ETC Tech Services or your equipment dealer to get the ball rolling on that end. While it's here, we can do a bit of cleaning and other maintenance, as needed, and we can provide a loaner in the meantime, if you need one.

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