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Road Hog 4 & DP-8000 DP Hanging/Disconnecting

I have a customer running a Road Hog 4 and renting a DP-8000 for some extra rental gear. Both are running version 2.1 and the DP-8000 is connected directly to the Road Hog 4.

Normally they are doing 3 universes of DMX and 3 universes of Art-NET out of the Road Hog 4.

For this special show they cloned those 3 DMX universes, their 3 Art-NET universes and then added another 6 universes (a mix of DMX and Art-NET) in the DP-8000.

For rehearsals, their DMX house rig (Universes 1-3) is connected to the Road Hog 4, the rest of the gear connected to the DP-8000 in a mix of DMX and Art-NET gear. The Art-NET is not connected to the Road Hog 4.

They are seeing 2 issues here.

1. The internal DP-8000 Road Hog-4 is sporadically going off-line for a second or two causing output to hang.

2. The external DP-8000 is sporidcially going off-line for a second or two causing the output to hang. The two issues happen at different times.

The client moved all fixtures to the DP-8000 and unpatched the Road Hog 4 universes as a work around. The external DP-8000 seems to stay on-line, but output on the Art-NET is still hanging sporadically.

Anyone have any thoughts on this issue? Thanks for the help in advance.

Travis Slyter
Ruehling Associates, Inc.
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    Here is a summary of what the customer experienced. They were able to work around the problem, but perhaps the Blue DP-8000s were not liking the version 2.1 software.

    "Got everything back to my normal set-up and no problems what so ever. (no hang-ups in fixture net directly from Road Hog 4 console running to the switch then to the Pathport Quattro Art-Net to DMX box converter.)

    I did get a chance to turn off universes in fixture net on console with the DP, still got hang-up. I didn't get a chance to unclone universes from console to DP, but only had problems on fixture net side. No problems with universes plugged into front panel of DP. When it did hang-up during editing, you could unblind and it would go to colors\fx that you edited to, but when you would leave editor would go back to colors/fx it was hung up on.

    The Master it was on would also not respond (intensities hung up even when not adjusting them). Only happened on Fixture Net side. Could be blue box versus black box thing. It seemed to happen when the DP warmed up a little too.

    The DP worked fine other than the editing issue."

    So we did not come-up with any solutions. Customer worked around the issue for the show. Just posting this to document what issues we had and what solutions were tried.

    Thanks to everyone for their help.


    Travis Slyter
    Ruehling Associates, Inc.
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  • 0
    Here is a summary of what the customer experienced. They were able to work around the problem, but perhaps the Blue DP-8000s were not liking the version 2.1 software.

    "Got everything back to my normal set-up and no problems what so ever. (no hang-ups in fixture net directly from Road Hog 4 console running to the switch then to the Pathport Quattro Art-Net to DMX box converter.)

    I did get a chance to turn off universes in fixture net on console with the DP, still got hang-up. I didn't get a chance to unclone universes from console to DP, but only had problems on fixture net side. No problems with universes plugged into front panel of DP. When it did hang-up during editing, you could unblind and it would go to colors\fx that you edited to, but when you would leave editor would go back to colors/fx it was hung up on.

    The Master it was on would also not respond (intensities hung up even when not adjusting them). Only happened on Fixture Net side. Could be blue box versus black box thing. It seemed to happen when the DP warmed up a little too.

    The DP worked fine other than the editing issue."

    So we did not come-up with any solutions. Customer worked around the issue for the show. Just posting this to document what issues we had and what solutions were tried.

    Thanks to everyone for their help.


    Travis Slyter
    Ruehling Associates, Inc.
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