Fader control Loss

Both single console and networked.
Not my console so don't know update method performed.

I have had the same thing happen to me on v2.2 with single console (with client tablet). When I had DP8000's networked in I had to reboot the system to get control back. When outputting DMX from onboard DP I could pig-open-backspace and kill playback, then restart playback and got control.

My fullboar did get a fullinstall to 2.3.0.
It happened on a single show, nothing hooked.

Like i said, before i lost control on fader 1 i had the desk locked and the screensaver was on.

Hello everyone,

Just an update, we finally got this to recreate in the test lab and I have our software guys looking into now.
As soon as I know the cause and we have this fixed I will let you guys know.
Thank you all for the information!

Thanks Michael

Hello All,

We think we found the problem.
Can you please do me a favor and the next time this occurs to you please send me the log file.
We want to see if a certain message is present when this occurs.
In our testing we see this "bad" message and we believe that is the cause.

Pig+Open+1 and right click to save the file.

Again thanks for all the help with this issue guys!

Michael
i've just sent one log file to you.

After reading your post i did a test while keeping the desk 20min locked and with screensaver on.

Can you please upgrade to 2.4.0 and let me know if it occurs again?
We fixed a but where the faders would not respond after locking the desk in a multi-console setup.
Just want to see if this is in fact the defect y'all are running into.
We have found another edge case and are working to get the fixed.

Thanks, I already have, I'll let you know

So I had the faders lock today, tried the pig+open+1 and could copy but not paste. Probly something I'm doing wrong there. But in the past only a restore would fix the issue. This time a soft reset fixed the issue.