HedgeHog 4n v.2.7.0 somewhat unresponsive

So we are in the middle of a 24 hour dance marathon and are running our lighting on a HedgeHog 4n on the latest software. It became unresponsive 3 times this morning during programming. The screen will respond and recognize touches by moving the cursor, but will not change anything that you touch. Using a mouse does the same thing (not allow anything to be clicked). The faders (at least the Grand Master) still did control the lighting. Since we had the crashes, we connected a laptop with Hog4PC running as a backup so we could connect to the existing show when we hard reboot the HedgeHog. That showed a few errors, but made it better than loosing all the programming over a long amount of time.

I tried to open the log when it became unresponsive and got nothing. I looked through it when it rebooted, but didn't really see anything and wasn't sure what I was looking for.

Is there anything that we can do to get the console responsive again, or to find out what the cause of the issue is? Of course now that I posted a question about it, there won't be any issues to troubleshoot. We had this similar problem with previous software releases, but have done a handful of console restores to fix this issue.

Any thoughts?
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  • The screen still showed all the information, and the grand master fader still worked but none of the buttons were responsive, and the touch screen would move the mouse pointer, but would not register a tap on anything.

    There were 12 movers, 8 LED pars, and 32 desk channels.

    It occurred after the console was on for about an hour, and then after a power cycle to fix the first, maybe 15 minutes later. I could not pull up the log to see any specific event, and after I would power cycle, the log wouldn't show anything that went wrong.

    Once, I was able to sync the show with a laptop running Hog4PC and have that as a backup while the console restarted. Once connected back to the show from the laptop, we at least had a backup that we could keep recovering from.
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  • The screen still showed all the information, and the grand master fader still worked but none of the buttons were responsive, and the touch screen would move the mouse pointer, but would not register a tap on anything.

    There were 12 movers, 8 LED pars, and 32 desk channels.

    It occurred after the console was on for about an hour, and then after a power cycle to fix the first, maybe 15 minutes later. I could not pull up the log to see any specific event, and after I would power cycle, the log wouldn't show anything that went wrong.

    Once, I was able to sync the show with a laptop running Hog4PC and have that as a backup while the console restarted. Once connected back to the show from the laptop, we at least had a backup that we could keep recovering from.
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