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Library Request problems...

Hello…

I submitted a request for a fixture over a month ago via the online page. No response.
Two weeks ago…I sent an email…with the same request… No response…
I now just sent ANOTHER request….

Is there any way to streamline this process? Receive a response with an anticipated return date? Better fixture builder to build it myself? I can get ACT to turn around multiple library requests in the same day. If I know I'm going to work with something that is not in the library, I do my best to give ample time to get something created…but a month is getting bad and still no word if/when I'll get it.

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  • 0
    I understand there are so many manufacturers with tons of lights being made everyday, I'm sure that's a daunting task. I must say I've noticed much more stability with the Fixture Builder and for me, I can make a pretty extensive fixture with relative ease but not the everday user, I assure you. I'm sure assigning additional personnel is expensive but isn't that better than losing customers becuase of poor fixture support? It has been a glaring issue for some time as the other comments would suggest. Everyone I know in the Midwest has this issue regularly.
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  • 0
    I understand there are so many manufacturers with tons of lights being made everyday, I'm sure that's a daunting task. I must say I've noticed much more stability with the Fixture Builder and for me, I can make a pretty extensive fixture with relative ease but not the everday user, I assure you. I'm sure assigning additional personnel is expensive but isn't that better than losing customers becuase of poor fixture support? It has been a glaring issue for some time as the other comments would suggest. Everyone I know in the Midwest has this issue regularly.
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