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Library Request problems...

Hello…

I submitted a request for a fixture over a month ago via the online page. No response.
Two weeks ago…I sent an email…with the same request… No response…
I now just sent ANOTHER request….

Is there any way to streamline this process? Receive a response with an anticipated return date? Better fixture builder to build it myself? I can get ACT to turn around multiple library requests in the same day. If I know I'm going to work with something that is not in the library, I do my best to give ample time to get something created…but a month is getting bad and still no word if/when I'll get it.

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  • 0
    Michael,
    for Ivans request about the channels:
    it woudl be helpful to show the channel order of the fixture.
    What I (and a lot of others) do at the moment:
    Add fixture, open the fixture builder, make a new fixture with copy from and have a look at the channel layout.
    If there would be an easy we to show the channel layout and channel count it would help a lot when looking for fixtures.
    When you arrive at festivals or clubs you often get the info: Oh the fixture is in the mode with 23ch... Ah... Ok... Might be m1 or m2 or m3 extend or whatever...
    Guess you get what we are asking for. ;-)
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  • 0
    Michael,
    for Ivans request about the channels:
    it woudl be helpful to show the channel order of the fixture.
    What I (and a lot of others) do at the moment:
    Add fixture, open the fixture builder, make a new fixture with copy from and have a look at the channel layout.
    If there would be an easy we to show the channel layout and channel count it would help a lot when looking for fixtures.
    When you arrive at festivals or clubs you often get the info: Oh the fixture is in the mode with 23ch... Ah... Ok... Might be m1 or m2 or m3 extend or whatever...
    Guess you get what we are asking for. ;-)
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