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Library Request problems...

Hello…

I submitted a request for a fixture over a month ago via the online page. No response.
Two weeks ago…I sent an email…with the same request… No response…
I now just sent ANOTHER request….

Is there any way to streamline this process? Receive a response with an anticipated return date? Better fixture builder to build it myself? I can get ACT to turn around multiple library requests in the same day. If I know I'm going to work with something that is not in the library, I do my best to give ample time to get something created…but a month is getting bad and still no word if/when I'll get it.

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  • 0
    It has since been explained to me, since my original post here, that the functionality (much like how a GrandMA2 would operate and patch) is not yet available on the HOG4 system/OS, but IS in the works. Which is great news and I do look forward to it.

    Most of my frustration was since I only had the option of patching said fixture as dimmer channels, it took away from being able to operate this fixture easily as a very wide reaching fixture. I've seen it used in some amazing ways and currently in a position of being asked to replicate some of that.

    Its all good folks. Hell, I would have even deleted my original post by now, but this forum doesn't seem to have that option once you post a comment.
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  • 0
    It has since been explained to me, since my original post here, that the functionality (much like how a GrandMA2 would operate and patch) is not yet available on the HOG4 system/OS, but IS in the works. Which is great news and I do look forward to it.

    Most of my frustration was since I only had the option of patching said fixture as dimmer channels, it took away from being able to operate this fixture easily as a very wide reaching fixture. I've seen it used in some amazing ways and currently in a position of being asked to replicate some of that.

    Its all good folks. Hell, I would have even deleted my original post by now, but this forum doesn't seem to have that option once you post a comment.
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