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Hog 4 Playback wing Touchscreen issues

We just upgraded to 3.4.0 and, with a new rig, have been building an entirely new show file (not an upgraded show file). During a programming session...somehow we lost the Wing touchscreen (not on a reboot...DURING programming). Mouse presses work fine, but the touch screen no longer operates. I have tried reboots (different orders...console first, wing second...wing first, console second). I have tried booting with no DVI/USB cables attached and plugged them all back in. I have tried swapping USB ports. And still nothing.

I even went so far as to reinstall the full console ISO hoping it would "trick" the touchscreen into working. Still nothing.

Any thoughts on what may have happened?
Anything I can check inside the wing or console?
I'm at a loss.

Roadhog 4
Hog 4 Playback Wing
USB Keyboard
USB Trackball
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  • 0
    Thanks Donald...

    We are a permanent install, so nothing is getting plugged in/out regularly. It is all fully setup in the booth.

    The part that is weird is that I don't lose the wing...only the touchscreen. And it's all the same USB connection.

    When the touchscreen has failed, we have indeed tried to re-calibrate and the system does not respond to touches at all on the screen (again, the wing faders still work). The only way I can get anything to work on the screen is via mouse button presses. And there are times this state will stay for several reboots and then magically work again (without unplugging or doing anything).

    At first, I thought it was related to turn on sequence...but that doesn't seem to matter. I've tried wing first, then console. I've tried console then wing...sometimes it works...sometimes it doesn't. Currently we have resorted to having a new "view" that moves everything around in case the wing touchscreen doesn't work.

    We'll keep an eye out and see how we can troubleshoot this more.
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  • 0
    Thanks Donald...

    We are a permanent install, so nothing is getting plugged in/out regularly. It is all fully setup in the booth.

    The part that is weird is that I don't lose the wing...only the touchscreen. And it's all the same USB connection.

    When the touchscreen has failed, we have indeed tried to re-calibrate and the system does not respond to touches at all on the screen (again, the wing faders still work). The only way I can get anything to work on the screen is via mouse button presses. And there are times this state will stay for several reboots and then magically work again (without unplugging or doing anything).

    At first, I thought it was related to turn on sequence...but that doesn't seem to matter. I've tried wing first, then console. I've tried console then wing...sometimes it works...sometimes it doesn't. Currently we have resorted to having a new "view" that moves everything around in case the wing touchscreen doesn't work.

    We'll keep an eye out and see how we can troubleshoot this more.
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