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Hog 4 Playback wing Touchscreen issues

We just upgraded to 3.4.0 and, with a new rig, have been building an entirely new show file (not an upgraded show file). During a programming session...somehow we lost the Wing touchscreen (not on a reboot...DURING programming). Mouse presses work fine, but the touch screen no longer operates. I have tried reboots (different orders...console first, wing second...wing first, console second). I have tried booting with no DVI/USB cables attached and plugged them all back in. I have tried swapping USB ports. And still nothing.

I even went so far as to reinstall the full console ISO hoping it would "trick" the touchscreen into working. Still nothing.

Any thoughts on what may have happened?
Anything I can check inside the wing or console?
I'm at a loss.

Roadhog 4
Hog 4 Playback Wing
USB Keyboard
USB Trackball
Parents
  • 0
    So delving deeper into this...I have started seeing some "connections" but haven't pinpointed it yet.

    It "magically" returned to being usable.
    Had a very programming intensive day...and lost it sometime, but didn't notice till late in the evening.
    Next day, still no touch screen (wing continues to work)
    Theater dark for 2 days
    Came back and touch screen was fine.
    Did 4 shows...basic playback...no issues.
    Today...a very programming intensive day...and lose the wing touch screen sometime during the day. Because we don't use the touch screen on the wing a lot, I haven't pinpointed "when" it happens. But it seems to happen on programming heavy days.

    I'm trying to go back deep into the syslogger to see if I can pinpoint anything strange that has happened. Also I couldn't find the Touchscreen Test (I KNOW it's there...but couldn't remember how to find it).

    I have attached two screen shots from the Debug lines to see if any of it makes sense to you.

    Picture 1
    Picture 2

    (let me know if the links don't work!)


Reply
  • 0
    So delving deeper into this...I have started seeing some "connections" but haven't pinpointed it yet.

    It "magically" returned to being usable.
    Had a very programming intensive day...and lost it sometime, but didn't notice till late in the evening.
    Next day, still no touch screen (wing continues to work)
    Theater dark for 2 days
    Came back and touch screen was fine.
    Did 4 shows...basic playback...no issues.
    Today...a very programming intensive day...and lose the wing touch screen sometime during the day. Because we don't use the touch screen on the wing a lot, I haven't pinpointed "when" it happens. But it seems to happen on programming heavy days.

    I'm trying to go back deep into the syslogger to see if I can pinpoint anything strange that has happened. Also I couldn't find the Touchscreen Test (I KNOW it's there...but couldn't remember how to find it).

    I have attached two screen shots from the Debug lines to see if any of it makes sense to you.

    Picture 1
    Picture 2

    (let me know if the links don't work!)


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