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Hog 4 Playback wing Touchscreen issues

We just upgraded to 3.4.0 and, with a new rig, have been building an entirely new show file (not an upgraded show file). During a programming session...somehow we lost the Wing touchscreen (not on a reboot...DURING programming). Mouse presses work fine, but the touch screen no longer operates. I have tried reboots (different orders...console first, wing second...wing first, console second). I have tried booting with no DVI/USB cables attached and plugged them all back in. I have tried swapping USB ports. And still nothing.

I even went so far as to reinstall the full console ISO hoping it would "trick" the touchscreen into working. Still nothing.

Any thoughts on what may have happened?
Anything I can check inside the wing or console?
I'm at a loss.

Roadhog 4
Hog 4 Playback Wing
USB Keyboard
USB Trackball
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  • 0
    The logger has Source Config options that are available from a right-click on the Log Window's the title bar. Each process has a tab in Source Config. The Syslogger option in the log pane is part of the Launcher tab. Scroll down under the Launcher until you see the syslogger entry and click the Debug box.

    Let it run. Filter out unwanted messages by right-clicking the message and choosing disable. This will cut down on unwanted log traffic. I you have syslogger turned on and the failure occurs, save the log file so I can look at it.

Reply
  • 0
    The logger has Source Config options that are available from a right-click on the Log Window's the title bar. Each process has a tab in Source Config. The Syslogger option in the log pane is part of the Launcher tab. Scroll down under the Launcher until you see the syslogger entry and click the Debug box.

    Let it run. Filter out unwanted messages by right-clicking the message and choosing disable. This will cut down on unwanted log traffic. I you have syslogger turned on and the failure occurs, save the log file so I can look at it.

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