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Hog 4 Playback wing Touchscreen issues

We just upgraded to 3.4.0 and, with a new rig, have been building an entirely new show file (not an upgraded show file). During a programming session...somehow we lost the Wing touchscreen (not on a reboot...DURING programming). Mouse presses work fine, but the touch screen no longer operates. I have tried reboots (different orders...console first, wing second...wing first, console second). I have tried booting with no DVI/USB cables attached and plugged them all back in. I have tried swapping USB ports. And still nothing.

I even went so far as to reinstall the full console ISO hoping it would "trick" the touchscreen into working. Still nothing.

Any thoughts on what may have happened?
Anything I can check inside the wing or console?
I'm at a loss.

Roadhog 4
Hog 4 Playback Wing
USB Keyboard
USB Trackball
  • 0
    The logger has Source Config options that are available from a right-click on the Log Window's the title bar. Each process has a tab in Source Config. The Syslogger option in the log pane is part of the Launcher tab. Scroll down under the Launcher until you see the syslogger entry and click the Debug box.

    Let it run. Filter out unwanted messages by right-clicking the message and choosing disable. This will cut down on unwanted log traffic. I you have syslogger turned on and the failure occurs, save the log file so I can look at it.

  • 0
    Perfect!

    I did this today.

    Console start up...everything working perfectly.

    Knowing it was going to be a heavy programming day, I cleared the log window as soon as I booted the console. Added the Syslogger option.

    About 20 minutes in...have lost the touchscreen again.

    I exported the log and will email it to you. Let me know where to send it.

    J
  • 0
    Pulled from log at about 18 minutes after show load.

    105 Sep 16 14:15:18 hog4 kernel: [ 1391.222361] hub 2-1.2:1.0: unable to enumerate USB device on port 5
    105 Sep 16 14:15:18 hog4 kernel: [ 1391.222204] usb 2-1.2.5: device not accepting address 14, error -32
    105 Sep 16 14:15:18 hog4 kernel: [ 1390.815030] usb 2-1.2.5: new full speed USB device number 14 using ehci_hcd
    105 Sep 16 14:15:18 hog4 kernel: [ 1390.727111] usb 2-1.2.5: device not accepting address 13, error -32
    105 Sep 16 14:15:17 hog4 kernel: [ 1390.320754] usb 2-1.2.5: new full speed USB device number 13 using ehci_hcd
    105 Sep 16 14:15:17 hog4 kernel: [ 1389.937292] usb 2-1.2.5: device descriptor read/64, error -32
    105 Sep 16 14:15:17 hog4 kernel: [ 1389.849528] usb 2-1.2.5: new full speed USB device number 12 using ehci_hcd
    105 Sep 16 14:15:17 hog4 kernel: [ 1389.466464] usb 2-1.2.5: device descriptor read/64, error -32
    105 Sep 16 14:15:17 hog4 kernel: [ 1389.378712] usb 2-1.2.5: new full speed USB device number 11 using ehci_hcd
    105 Sep 16 14:15:16 hog4 halevt: Running: halevt-umount -u /org/freedesktop/Hal/devices/usb_device_62a_710d_noserial; halevt-umount -s
    105 Sep 16 14:15:16 hog4 halevt: Running: halevt-umount -u /org/freedesktop/Hal/devices/usb_device_62a_710d_noserial_if0_hiddev; halevt-umount -s
    105 Sep 16 14:15:16 hog4 halevt: Running: halevt-umount -u /org/freedesktop/Hal/devices/usb_device_62a_710d_noserial_if0_logicaldev_input; halevt-umount -s
    105 Sep 16 14:15:16 hog4 kernel: [ 1389.255564] usb 2-1.2.5: USB disconnect, device number 9
    105 Sep 16 14:15:16 hog4 kernel: [ 1389.254955] usb 2-1.2.5: device not accepting address 9, error -32
    105 Sep 16 14:15:16 hog4 kernel: [ 1388.848096] usb 2-1.2.5: reset full speed USB device number 9 using ehci_hcd
    105 Sep 16 14:15:16 hog4 kernel: [ 1388.760172] usb 2-1.2.5: device not accepting address 9, error -32
    105 Sep 16 14:15:16 hog4 kernel: [ 1388.353367] usb 2-1.2.5: reset full speed USB device number 9 using ehci_hcd
    105 Sep 16 14:15:15 hog4 kernel: [ 1387.970356] usb 2-1.2.5: device descriptor read/64, error -32
    105 Sep 16 14:15:15 hog4 kernel: [ 1387.882544] usb 2-1.2.5: reset full speed USB device number 9 using ehci_hcd
    105 Sep 16 14:15:15 hog4 kernel: [ 1387.499521] usb 2-1.2.5: device descriptor read/64, error -32
    105 Sep 16 14:15:15 hog4 kernel: [ 1387.411804] usb 2-1.2.5: reset full speed USB device number 9 using ehci_hcd
  • 0
    Device 710d is the touchscreen. It is failing at a level where the kernel loses it. This usually indicates a hardware failure. It can be as simple as a loose or degenerated connection or cable; it can be due to electrical component failure.

    You can take off the outside panel of the wing and inspect the internal wires - powered OFF. Once open you can tilt the screen and you will see three sets of cables: power, video, USB - check them for damage, looseness, corrosion. Make sure the connections at the back of the chassis are also fine. Replace the external cable with a new one.

    If these fail, then it will need service. Call them and they can get you going.

    good luck, donald
  • 0
    Thanks for all of the help Donald...

    I pulled apart the wing and re-seated everything. It seems to be working well right now. If it acts up again, I'll reach out to support for the controller info.

www.etcconnect.com