Mbox Studio/Mini v4 fixture profile requested Nov 1

I hate to complain but I put in a request for PRG Mbox Studio and Mini version 4(update from 3.10) fixture profile on Nov 1st. I heard nothing so emailed hoglibraries@barco.com on Nov 14 and still have heard nothing back. There has to be a better way of doing this. MA has had the profile for months. Once the fixture builder is revamped I believe the manufactures or we would build the profile. Again sorry about complaining but I'm just frustrated that I can't use my new toy.