Windows 10

Hi Gino, you may confirm the Firwall is off. Also you can try removing the old version with the Windows Untility Cleanup, you can find it easily with Google. Then try installing the latest version.

www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=windows%20cleanup%20utility%20windows%2010

Hi Gino, you may confirm the Firwall is off. Also you can try removing the old version with the Windows Untility Cleanup, you can find it easily with Google. Then try installing the latest version.

www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=windows%20cleanup%20utility%20windows%2010