console controls erratic while programming

hi all,
thanks for any ideas you can suggest...

4 month old hog4, latest OS:
saved shows will execute without problems, but while programming various controls will freeze. could be the external touch screen input, could be the keypad, could be wheels...

anyone else had these problems?

drivers? firmware? port faults?
could it be related to power faults in light groups?

any ideas of where to look would be appreciated

thank you!
Parents
  • It worked properly for several months. The problem started about 2 weeks ago.

    Opened and checked all internal connections, everything looked and smelled fine.

    Thank you for the idea regarding external devices. We had removed some, but not all!

    We still are not sure exactly which of the following was causing the error. We removed the external wifi router (which we never used). Also the external touch-screen monitor was causing faults.

    With a new external touchscreen monitor and no wifi router, the console now works properly.
Reply
  • It worked properly for several months. The problem started about 2 weeks ago.

    Opened and checked all internal connections, everything looked and smelled fine.

    Thank you for the idea regarding external devices. We had removed some, but not all!

    We still are not sure exactly which of the following was causing the error. We removed the external wifi router (which we never used). Also the external touch-screen monitor was causing faults.

    With a new external touchscreen monitor and no wifi router, the console now works properly.
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