Hoglet stops responding but still connected

Hello 

I have the same issue 

I try it connect with different laptop (also brand new) usb cable and still the same problem, after 10 minutes I can't use the faders and encoders 

Windows 11

All updates 

Thanks for advice 

Hello 

I have the same issue 

I try it connect with different laptop (also brand new) usb cable and still the same problem, after 10 minutes I can't use the faders and encoders 

Windows 11

All updates 

Thanks for advice 

A few questions to gather more information, as this is a rare problem:

[A] what processor is in your computers?

[B] when the Hoglet stops working, if you open the Device Manager, do you have a category called High End Widgets with 2 devices listed?

[C] is it just the encoders and faders that stop working, or does all the Hoglet's functionality stop?

The processor is i9-8950HK 2.9GHz

There isn't any high end widget at device manager only DP8000 application desktop critical launcher visualizer 

All hoglet functions don't working 

• If I unplug and plug again everything is ok

It sounds like you looked into your Task Manager, not the Device Manager.  Can you look into your Device Manager and see what categories you have? Thanks

i'm sorry 

i look the device manager when the hoglet is freezing and the two devices is still enable