NanoHog 4 not working

Hey all!

I just updated my Hog4PC install to the latest software version, from 3.8 to 3.19. however now the Nano Hog wing is not being recognized by Windows… it is passing through USB data from the keyboard attached to it, as well as the thumb drive, but the control surface is not working any more, when it did a few minutes ago before upgrade.

Also, the computer is not connected to the internet, and I have no way to make it so.

control panel sees the devices, but it also shows that the drivers aren’t installed.

Help??

0 corey cascio over 1 year ago

If this a show-stopper, please contact your local ETC Dealer or ETC Support here: https://www.etcconnect.com/Contact/Technical-Support.aspx
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0 ETC Kyle Kurtich over 1 year ago
Sorry to hear that you are having issues with your NanoHog after updating.

Things I recommend checking out/trying:

In your computer's Device Manager, do you have a category called High End Widgets with two items listed? (a Super Widget and the Nano wing).

You can try the steps in the following link, which will reload firmware onto your front panel in case that is the issue https://support.etcconnect.com/HES/Consoles/Hog_4/Hardware/How_to_reload_front_panel_firmware_on_a_Hog_4_console

You can reinstall Hog 4 PC with the MSI file (available here) by placing the file on a USB stick, plugging that into your Hog 4 PC computer, and running it a couple times (the first time would uninstall Hog 4 PC if it is for the same version, then running it again would install the software). When reinstalling, please make sure to allow everything to download; this allows the drivers to install.

Let me know how this all shakes out, and we can go from there. Thanks.
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