We have a Net3 4-Port Gateway working for more then a year with a Gio. Just now I had a strange problem after five hours show without problem. Suddenly the lights took 15 seconds and more to execute commands and the gateway was shown offline in the ETC Gateway Configuration Editor. Restarting the gateway by pulling the power-supply made it work normally again.
Is this a known problem? Should I contact the reseller?
This is not a known issue.
We can help troubleshoot. Please provide us with some Information:
1.) How is the Net3 4Port Gateway connected to the Gio?
2.) Via a Switch?
3.) Is it unmanaged?
4.) What is the manufacturer's Name and model of the Switch?
5.) What are the Network Details of the Gio and the Gateway?
IP Address: xxx.xxx.xxx.xxx
Subnet Mask: xxx.xxx.xxx.xxx
6.) How many gateways are in the system? Did they have problems?
7.) What is the software of the Gio?
8.) What is the software of the Net3 4Port Gateways?
9.) Can save the logs and email to cc (a-t-) etcconnect (d-.o-t) com?
Will help get this looked into.
In reply to corey:
In reply to muunleit:
In reply to JPALMERLD:
Yes, they are.
Where can I download CONCERT Software v2.0.3?
The Webpage of Concert shows me no files