Net3 4-Port Gateway "latency"-problem

Hello,

We have a Net3 4-Port Gateway working for more then a year with a Gio. Just now I had a strange problem after five hours show without problem. Suddenly the lights took 15 seconds and more to execute commands and the gateway was shown offline in the ETC Gateway Configuration Editor. Restarting the gateway by pulling the power-supply made it work normally again. 

Is this a known problem? Should I contact the reseller?

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  • This is not a known issue.

    We can help troubleshoot. Please provide us with some Information:

    1.) How is the Net3 4Port Gateway connected to the Gio? 

    2.) Via a Switch? 

    3.) Is it unmanaged? 

    4.) What is the manufacturer's Name and model of the Switch?

    5.) What are the Network Details of the Gio and the Gateway?

       IP Address: xxx.xxx.xxx.xxx

        Subnet Mask: xxx.xxx.xxx.xxx

        DefaultGateway: xxx.xxx.xxx.xxx

     6.) How many gateways are in the system? Did they have problems?

    7.) What is the software of the Gio? 

    8.) What is the software of the Net3 4Port Gateways?

    9.) Can save the logs and email to cc (a-t-) etcconnect (d-.o-t) com?

    Will help get this looked into.

    Thanks,   

  • Thank you. Sorry, I didn't had time answere earlier.

    1.) via one switch and ethernet-cable
    2.) yes
    3.) yes
    4.) Cisco SG 100D-08
    5.) Gio
    IP Address: 192.168.65.240
    Subnet Mask: 255.255.255.255
    DefaultGateway: 192.168.65.200
    Net3 4-Port Gateway
    IP Address: 192.168.65.243
    Subnet Mask: 255.255.255.255
    DefaultGateway: 192.168.65.200
    6.) There are 4 gateways in the system since over a year and it is the first time one has a problem.
    7.) 2.6.0 (but I have updated to 2.6.1 today)
    8.) Application-Version 6.0.1.9.0.4 ; (Hardware-Version 2.0/53)
    9.) I don't know how to get the logs from the gateway
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  • Thank you. Sorry, I didn't had time answere earlier.

    1.) via one switch and ethernet-cable
    2.) yes
    3.) yes
    4.) Cisco SG 100D-08
    5.) Gio
    IP Address: 192.168.65.240
    Subnet Mask: 255.255.255.255
    DefaultGateway: 192.168.65.200
    Net3 4-Port Gateway
    IP Address: 192.168.65.243
    Subnet Mask: 255.255.255.255
    DefaultGateway: 192.168.65.200
    6.) There are 4 gateways in the system since over a year and it is the first time one has a problem.
    7.) 2.6.0 (but I have updated to 2.6.1 today)
    8.) Application-Version 6.0.1.9.0.4 ; (Hardware-Version 2.0/53)
    9.) I don't know how to get the logs from the gateway
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