Net3 4-Port Gateway "latency"-problem

Hello,

We have a Net3 4-Port Gateway working for more then a year with a Gio. Just now I had a strange problem after five hours show without problem. Suddenly the lights took 15 seconds and more to execute commands and the gateway was shown offline in the ETC Gateway Configuration Editor. Restarting the gateway by pulling the power-supply made it work normally again. 

Is this a known problem? Should I contact the reseller?

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