Response DMX in disconnecting.

Hello!

I have a Response gateway with 4x DMX in and I have a problem where the gateway looses the all connection when I plug in a xlr cable. I then need to restart the gateway and all works fine. but next time I plug in a cable it goes off line.

With off line I mean I can't see it in concert, and all inputs flash in the display like it not geting signal. I unplug the network cable (that powers the gateway over POE) and when I plug it back in it works just fine. But the green and blue LED is acting normal when it goes off line.

I had problems with my OUT nodes having wrong settings on the Termination switch. can it be something like that here to?

Johannes

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FredJ over 5 years ago

not sure, perhaps it has to do with the sequence you start up your equipment. In our theatre we have to start up the lighting console last... perhaps it is the setting on your gateway whether you choose for dynamic or static ip.

Goodluck
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jolsson over 5 years ago in reply to FredJ

the gateway is always on. we use them also with the console down. the problem is when the rig is on and I plug in a dmx cable all connections shuts down. but it say it have Net3 but nothing in.
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marcusbirkin over 5 years ago

This feels to me like some strange ground loop issue, if it wasn't for the fact that the Response gateway has isolated DMX ports.

Does it happen with any XLR connector - I.e. A simple extension with nothing connected, a cable directly connected to only a singe fixture, etc?

Does this also occur if the gateway is only powered from a plug-top PSU, and removing the PoE supply?
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jolsson over 5 years ago in reply to marcusbirkin

I have to test with the cables... I do not have a external PSU to test with.
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marcusbirkin over 5 years ago in reply to jolsson

Just to note, the PSU isn't special to the device.

The input has a wide input range of 8-24v, requiring only 5w.
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