Install / Update to v4.1.2 fails on W10

Question

Hi, 
 I've just tried to update Concert to the latest release (v4.1.2), on a Windows 10 PC, and it fails with the following message: 
 
 Feature Transfer Error: 
 Component: Devices 
 File: C:\ProgramData\ETC\Net3Concert\Devices\BB0F0D38-2FC5-48C1-9F0D-6E6E5480591B\ETC_6cff.rra 
 Error: Access is denied 
 
 I couldn't find any install logs, but may not have found the right place. Let me know where to look & I'll upload them. 
 Kind Regards, 
 Joe

Joseph Kennion · Accepted Answer

Hi starksk , 
 Bitdefender have confirmed the false positive, and issued an update. Concert now installs properly. 
 Thank you for your time. 
 Kind Regards, 
 Joe

Joseph Kennion · Answer

Hi, 
 It is the anti-virus (Bitdefender) that is the issue. I have found that it is quarantining a file during install. Unfortunately I'm not able to disable it on a work machine. 
 The message it gives is: 
 On-Access scanning has detected a threat. The file has been deleted. C:\ProgramData\ETC\Net3Concert\Devices\BB0F0D38-2FC5-48C1-9F0D-6E6E5480591B\ETC_ea58.rra is malware of type Gen:Variant.Bulz.450384 
 Hopefully that will give you an idea as to why Bitdefender is pulling this up as a false positive. 
 Just for completeness, steps 1-3, above, were done too. I've always been running the installer with admin privileges. 
 Joe

Install / Update to v4.1.2 fails on W10

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