Echo DMX scene controller preset playback behaviour

I'm assisting a client whip is programming presets via a colorsource console into an Echo dmx scene controller recorded through the Echo Access app and to be recalled on both a 4 button 1 encoder station as well as the app. They can get presets recorded but when they recall them the presets fades in and then immediately goes to a blue out state. Any ideas from anyone on why this is happening? What might we be missing?

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