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    lpnenem
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touch screen

I am having problems with the touch screen, when I close my hand of the screen all the commands begin to activate two centimeters before I play the right command, this makes it impossible to program my shows. This problem is intermittent. Is a new console bought in new york and brought to Brazil by plane, can it be humidity? Is there any way to reset the console or the screen?

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Luiz Paulo

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  • Hello Luiz,

    I'm sorry to hear you're having trouble with the touch screen.  Please make sure you are using the power supply that comes with the console.  It's ETC Part# PS432-F.  There is information in this Support Article about that power supply.

    If you're using the right power supply, would you pleaseget me the Serial Number of your console, and a video of how it's acting?  You could email those to me at   mattp (at) etcconnect.com

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  • Hello Luiz,

    I'm sorry to hear you're having trouble with the touch screen.  Please make sure you are using the power supply that comes with the console.  It's ETC Part# PS432-F.  There is information in this Support Article about that power supply.

    If you're using the right power supply, would you pleaseget me the Serial Number of your console, and a video of how it's acting?  You could email those to me at   mattp (at) etcconnect.com

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