Howdy!
We have a client (School Board) who is having trouble with a half dozen ColorSource Relays they purchased at the start of a board-wide theatre equipment upgrade. The first 2 displayed a problem code and after phoning Tech Support, they are sending them in for servicing. The most recent lot were working fine for a few weeks, but now show an orange light on the Power LED. They no longer recognize DMX In and while they recognize a USB, they wouldn't search or cycle to find the firmware and reset.
The client also found a problem with 2 different AV 40 boards where they don't cycle through the startup as usual (no LED chase through the Bump buttons) and it only gets to the 'Starting Up' menu where it freezes. Supposedly it can't restart, can't factory reset, and can't push software/firmware. Same problem, 2 different boards.
I should mention that I haven't verified this personally and all this info is from their AV Install Team of capable guys who have some limited theatre training but are definitely not Theatre Technicians.
What are the chances that all this equipment was made on a Friday Afternoon before quittin' time?
I appreciate the help!
Evan
