Lots of Problems in 2.5

Working on a Colorsource 40, I updated to 2.5 recently.  I rebuilt my show file from scratch, which was no small project.  I'm having the following issues:

* trying to apply intensity effects is screwy, and doesn't always work.  It seems that if I have custom colors selected from the emitter color selector page, the effects don't work.  If I select one of the stock color chips, they do.  Though not always.  If I have an intensity effect running and I change colors, the intensity effect freezes. Etcetera.

* Trouble applying effects in sequences.  I have been able to apply an intensity effect to the first step of a sequence, but am unable to apply it to any subsequent steps.  (In fact I was able to apply an effect to a later step in a sequence once.. But have been unable to do it again, despite trying several different ways of duplicating my process.   Very frustrating.)  I shouldn't have to spend hours of my time trying to make the console do what the manual says it does.

* "Copy Step" in the sequence editor makes the console crash and reboot, consistently.

* I cannot create color chips.  I dial up a custom color, select "Record Chip", select a chip, and nothing happens.  Nothing.  The "cancel" button is the only option.

I'd appreciate a prompt response from ETC on this, these aren't small issues with the current firmware. It all seems very "beta" release to me.  I'm currently wishing I hadn't updated, as is the manager at the theater where the console is installed.

Parents
  • Hello LysterJ,

    We are sorry you are having problems with v.2.5.  If these are show stopper elements please remember you can downgrade to version 2.0 if you have found it to be more stable for your customer.  (You will need your old showfile.)

    Our testers are looking into the issues you have reported.  We are actively working on at least one of your issues already:

    CSCON-48127: Direct Emitter Control blocks preview of Intensity Effects  (Slated for v.2.6 which will be in beta shortly.)

    You seem to be an avid user of the desk's features and we would like to welcome you to the beta forums for future version testing before release.

    Thank you,

    Seth Starr

    Acceptance Test Specialist

Reply
  • Hello LysterJ,

    We are sorry you are having problems with v.2.5.  If these are show stopper elements please remember you can downgrade to version 2.0 if you have found it to be more stable for your customer.  (You will need your old showfile.)

    Our testers are looking into the issues you have reported.  We are actively working on at least one of your issues already:

    CSCON-48127: Direct Emitter Control blocks preview of Intensity Effects  (Slated for v.2.6 which will be in beta shortly.)

    You seem to be an avid user of the desk's features and we would like to welcome you to the beta forums for future version testing before release.

    Thank you,

    Seth Starr

    Acceptance Test Specialist

Children
No Data
Related