View Playback channels 21 through 40 on an external monitor with ColorSource 40AV

I'm using an external video monitor with our ColorSoure 40AV.  In the lower left of the screen is displays "Page 1" channels 1 through 20.  I do see the four playbacks that I've recorded into those channels.  However, I have more channels receorded on Playbacks 21 through 40 and they do not show up on the external monitor.

How do I get those to show up?  Using the Playback Toy to switch to Page 2 only gives me a new, vacant set of potential playbacks. The same action occurs when using the Playback > Select Page button.  It is as if the software (which is current and up to date) thinks we have a ColorSource 20 instead of the 40AV.

What am I missing?

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