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    3than
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Windows blue screen of death and .DDL problems

Hi,


I have a Congo running the latest version of Cobalt.  Today, out of nowhere, I am getting repeated Windows blue screens of death and an occasional .DDL error and the whole thing crashes like never before... 


Any ideas how I can solve this?  From a casual conversation with a work associate, we concluded that the drive would need to be formatted and Windows reloaded...
 Are we right and is it a user-serviceable problem?  Many Thanks...

-Ethan

  • Do NOT try to reformat the drive!
    Contact tech support!
    http://www.etcconnect.com/Support/Contact-Us.aspx

  • Hi Ethan -

    A call to technical support is required in this case. You can reach the technical service department closest to you at one of the numbers below:

       For technical support in the Americas, please call 608/831-4116, or toll-free in the U.S. at 800/688-4116.

       For technical support in Europe, please call (+44) 20 8896 1000.

       For technical support in Germany, please call (+49) 8024 4700-0

       For technical support in Asia, please call (+852) 2799 1220.

    Folks, save yourself some time - if any ETC product is acting up in this kind of a way, that's a situation where tech support is your best friend. The forum is not a place to ask for help when you're sitting in the dark.

    Thanks much -

    Sarah

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