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    peb
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version 7.3

since update 7.3.1 my congo jr  , sometimes freeze , i cant do nothing imust restart the console

my keyboard freeze to and my direct select doesn t work

Any idea

how i can downgrade my desk to a previous version

thank for reply

Parents
  • You can download past versions from ETC.
    First, I recommend that you call the Tech Services number for ETC. If your console is freezing, it may be hardware related and not software.
    What is happening? Are you getting the hourglass? When you go to restart, are you getting the ETC Doctor screen?
    I would also tell you to pull the log files from the console and email them to cobalt(at)etcconnect[dot]com. They might be able to help diagnose the problems.
    The forums are a great resource for users, but when you need technical assistance, call ETC.
    Here is the link to the page with the Tech Services contact info.
    www.etcconnect.com/.../Contact-Us.aspx
    Really, call them! They are there to help, and you will get assistance much faster than through the forums.
    Good luck,
    JP
Reply
  • You can download past versions from ETC.
    First, I recommend that you call the Tech Services number for ETC. If your console is freezing, it may be hardware related and not software.
    What is happening? Are you getting the hourglass? When you go to restart, are you getting the ETC Doctor screen?
    I would also tell you to pull the log files from the console and email them to cobalt(at)etcconnect[dot]com. They might be able to help diagnose the problems.
    The forums are a great resource for users, but when you need technical assistance, call ETC.
    Here is the link to the page with the Tech Services contact info.
    www.etcconnect.com/.../Contact-Us.aspx
    Really, call them! They are there to help, and you will get assistance much faster than through the forums.
    Good luck,
    JP
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