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    Pedro Alves
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Bug and some questions

Hi everybody.

I'm using a Congo and a Congo Jr as a backup and both have the V6.4. 

What I think it's a bug is on the CONGO when I try to zoom (FORMAT+WHEEL) the dock area, on the right or left side, with MASTERS the hourglass appear and the console doesn't do nothing. It freeze everything and the big problem is that the backup remains as backup. To work again with the Congo I've got to use the Crtl+Alt+Del and only then the backup change to server. I try several times with the dock area on different monitors and it happen always this, hourglass on the top and nothing work on Congo.

Now some questions:

Congo - Why can´t I use the right Dock Area on the first monitor (right)?? Normally I use this monitor to see the Playback Tab and want to put on the right side a Dock Area with INDEPENDENT but nothing appears on the right side. On top, bottom and left no problem but on the right nothing no matter what's the Tab that is on that monitor cause I try with Live and also with Presets.

Congo - Why on the second (middle) monitor the Dock Area on the right side with MASTERS don't show  any Master?? I try on the third (left) monitor and the Dock Area on the right side show all the masters I use but on the second monitor nothing appears and this happen only with the Masters.

Congo and Jr- If I use the Channel Layout on the Live tab and use the mouse to select a channel, the hourglass appears and take about 3 seconds until I can use that channel. If I use the standart view of the channels and use the mouse to select a channel, immediately I can use that channel. Why this happen??? I think that on previous versions this doesn´t happen and I say this cause I love to use the Channel Layout instead the standart view and never notice this problem before.

Server and Backup - Why the Server console is always send the play to the backup console if I don't make any changes on the play?? Yesterday, during the premiere, I press the Go key and the hourglass appear and after that a mensage on the bottom saying that the play was send to backup. I'm using this backup this last week and this sometime happen but we are, at that time, making some changes on the presets and I think it's normal send the play to backup. This last 2 days we don't do any change and during the rehearsals sometime I saw the hourglass and that message but ysterday this happen during a crossfade at the begining of the show so I disconnect the consoles just to be more safe.

 

Best regards

 

Pedro Alves



[edited by: Pedro Alves at 10:21 AM (GMT -6) on Fri, May 17 2013]
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    Pedro Alves said:

    Server and Backup - Why the Server console is always send the play to the backup console if I don't make any changes on the play?? Yesterday, during the premiere, I press the Go key and the hourglass appear and after that a mensage on the bottom saying that the play was send to backup. I'm using this backup this last week and this sometime happen but we are, at that time, making some changes on the presets and I think it's normal send the play to backup. This last 2 days we don't do any change and during the rehearsals sometime I saw the hourglass and that message but ysterday this happen during a crossfade at the begining of the show so I disconnect the consoles just to be more safe.

    The Server only sends data to the backup in very specific situations. 

    It will be sent whenever you load a new show file or make New.

    It will be sent to the Backup when it comes online, if you have the auto-transfer to backup setting active.

    It will be sent to the Backup when you make Record if you have the auto-update on Record setting active.

     

    In your case, it seems to happen in other situations that aren't normal. The only thing I can think of is that you have an intermittent connection with the Backup. If it disappears and comes back online, the Server might want to send the show file when this happens. Do you have problems with your network?

    To test if this is the case, you could deactivate the auto-transfer setting and see if the show is still sent by itself.

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    Pedro Alves said:

    Server and Backup - Why the Server console is always send the play to the backup console if I don't make any changes on the play?? Yesterday, during the premiere, I press the Go key and the hourglass appear and after that a mensage on the bottom saying that the play was send to backup. I'm using this backup this last week and this sometime happen but we are, at that time, making some changes on the presets and I think it's normal send the play to backup. This last 2 days we don't do any change and during the rehearsals sometime I saw the hourglass and that message but ysterday this happen during a crossfade at the begining of the show so I disconnect the consoles just to be more safe.

    The Server only sends data to the backup in very specific situations. 

    It will be sent whenever you load a new show file or make New.

    It will be sent to the Backup when it comes online, if you have the auto-transfer to backup setting active.

    It will be sent to the Backup when you make Record if you have the auto-update on Record setting active.

     

    In your case, it seems to happen in other situations that aren't normal. The only thing I can think of is that you have an intermittent connection with the Backup. If it disappears and comes back online, the Server might want to send the show file when this happens. Do you have problems with your network?

    To test if this is the case, you could deactivate the auto-transfer setting and see if the show is still sent by itself.

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