Crash Congo jr.

Hi.

I have crash system on imprtant event. It was yesterday.

Designer have pre-programed console and use only submasters on 2x20 wing. In one time there is ETC screen with crash info.

What can be a reason?

Can I use a PC ( congo offline) to have a backup?

V6.0.2

[edited by: Michał at 11:16 AM (GMT -6) on Sat, Oct 24 2009]

sclausen over 15 years ago

Hi Michal -

I'm very sorry you had a crash. Please copy the log/dmp file on the console (Browser>Files>Copy log/dmp files to USB) and send to Congo@etcconnect.com. Then we can investigate the problem directly.

Thanks -

Sarah
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Michał over 15 years ago in reply to sclausen

Thanks for answer... What You think about backup???
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sclausen over 15 years ago in reply to Michał

Hi Michal -

We don't support using a PC as a backup at this time. Another Congo, Congo jr or Congo Light Server can be used as a backup.

Thanks -

Sarah
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Michał over 15 years ago in reply to sclausen

Thanks again...

I have carash big congo today and yesterday my crew have the same problem. Now in the Theatre we have 3 desk's. 2 juniors and one bigone. On two desk's in last two weks we have few crashes.

Maybe problem is in V6 and compatibility with files from V4 and V5 versions...

Today evening crash locked all functions and I must plug OFF the cable?

May I install V5?
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Anders Ekvall over 15 years ago in reply to Michał

I am sorry to hear about the crashes.

We have seen some strange problems in v6. We are working hard to solve this as soon as possible. I don't believe that this is caused by incompatible data from v4 or v5. It is related to v6.

Have you been doing any programming on v6? Because of the large changes to the internal structure (preset numbers and time resolution), it isn't possible to load a play that has been saved in v6 into v5.x. At least not in a 100% predictable way.

As soon as we have a solution, we will let you know.
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