Congo Jr. Problems

We just closed a show yesterday, and throughout the run of the show, our effects were getting changed, and our presets were being updated with fixtures and attributes that shouldn't be in them, such as the wrong color in the scroller.  This all began to happen after we updated our console to 6.0 when our console began to crash, and unexpectedly shut down, however we are in our busy streak of shows, and we have two shows opening and closing within a month.  One of which our director is very picky, and things can not go wrong cause she will notice them.  What do we do? 

Parents
  • Did you update to V6.0.0 or V6.0.4? We recommend updating to V6.0.4, which 

    came out at the beginning of this year, because this version solved many problems

    from the previous versions of V6.


    Could you please send us a copy of the logfiles to congo (a-t) etcconnect (d-o-t) com; 

    this will help us gather information about the crashes.

     

     

  • We called ETC about a month ago, and they advised us to downgrade from 6.0.4. to 5.1 which we did, and now we have been having more problems than we have before.  When we had 5.1 prior to the release of 6.0 our console was running fine with no error, and no crashes.  Then we upgraded to 6.0.4 and our console began to crash, and we went back to 5.1, and now our console is beginning to rewrite presets, and screw with our effect paramaters.

Reply
  • We called ETC about a month ago, and they advised us to downgrade from 6.0.4. to 5.1 which we did, and now we have been having more problems than we have before.  When we had 5.1 prior to the release of 6.0 our console was running fine with no error, and no crashes.  Then we upgraded to 6.0.4 and our console began to crash, and we went back to 5.1, and now our console is beginning to rewrite presets, and screw with our effect paramaters.

Children
Related