Net3 Radio Focus Remote (RFR) connection

Every so often, our Net3 RFR unit won't completely connect with the base receiver, which is connected to the Congo via USB cable. The RFR says "connected" when powering up, but the screen comes up blank except for the battery level indicator. The only cure I have found so far is powering down and re-starting the console, sometimes more than once. Has anyone else experienced this? Is it normal, or should we see about getting it fixed?

Thanks,

Ethan

Paramount Theatre

Austin, TX

Parents

corey cascio over 14 years ago

when you power ur handheld up, what version software does it have? recent software updates addressed such problems. current software is v2.0.8 for handheld and v2.0.4 for the base station you can download GCE v2.0.2 free from our website to update ur remote
3than over 14 years ago in reply to corey cascio

It's ver 2.07, so I will try updating everything. Thanks!

-E
Orri Petursson over 14 years ago in reply to 3than

I have had the same issue with my remote. The reciever is connected via ethernet and the best way I have found is to take the remote appart and taking out the batteries. Very anoying indeed.
I am running the latest software on the remote.

Regards,
Orri
corey cascio over 14 years ago in reply to Orri Petursson

Hi Orri, sorry to hear you are having problems. So you have v2.0.8 on your handheld, and v2.0.4 on your base station, and your display is still blanking out? Have you contacted ETC Tech Services or your ETC Dealer to discuss this?
3than over 14 years ago in reply to corey cascio

I have updated both units, and it seems good so far. One thing very obvious was that the response time after typing commands on the RFR seem quicker. Before the software update, there was a slight delay... Thanks, and best regards!

Reply

3than over 14 years ago in reply to corey cascio

I have updated both units, and it seems good so far. One thing very obvious was that the response time after typing commands on the RFR seem quicker. Before the software update, there was a slight delay... Thanks, and best regards!

Children

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