Problems with a Presto

Hi,

sorry for being off-topic here, but since I know that Anders and some other experienced users are reading this thread periodically, I am sure that maybe I could get some helpful hints here.

The company I work for has bought a brand-new Presto, but it behaves very strangely (Software 2.4 R7).

1. Although Storing Submasters in Presets is disabled, Presets always are stored as seen live on stage (including submasters)

2. Fade Times on Submasters don't take effect. When using the fader, submaster fade in AND OUT with the "fade in" time set. If I have another time set for fading out, the "fade in" times are used for fading out. (This error occurs when using the fader, if I use START+Master Key everything works fine)

3. Blank disk are not formatted. (No error here, but the desk hangs up and is stuck on formatting for hours...)

4. WORST PROBLEM: If I like to restore a saved show from disk, only the first ten cues (= presets) are loaded. The software quits loading with a "line too long" error. Resetting the desk completely and loading a show from disk won't help.

Since we're on a tour, we are not quite satisfied and even quite disappointed. Any help? Thanks in advance,
Mario 

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  • Hi Mario,

    I would call Tech support.

    Here are the numbers:

    For technical support in the Americas,
    please call 608/831-4116,
    or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,
    please call (+44) 20 8896 1000.

    For technical support in Germany,
    please call (+49) 8024 4700-0

    For technical support in Asia,
    please call (+852) 2799 1220.

     

    Florian 

     

Reply
  • Hi Mario,

    I would call Tech support.

    Here are the numbers:

    For technical support in the Americas,
    please call 608/831-4116,
    or toll-free in the U.S. at 800/688-4116.

    For technical support in Europe,
    please call (+44) 20 8896 1000.

    For technical support in Germany,
    please call (+49) 8024 4700-0

    For technical support in Asia,
    please call (+852) 2799 1220.

     

    Florian 

     

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