Problems with a Presto

Hi,

sorry for being off-topic here, but since I know that Anders and some other experienced users are reading this thread periodically, I am sure that maybe I could get some helpful hints here.

The company I work for has bought a brand-new Presto, but it behaves very strangely (Software 2.4 R7).

1. Although Storing Submasters in Presets is disabled, Presets always are stored as seen live on stage (including submasters)

2. Fade Times on Submasters don't take effect. When using the fader, submaster fade in AND OUT with the "fade in" time set. If I have another time set for fading out, the "fade in" times are used for fading out. (This error occurs when using the fader, if I use START+Master Key everything works fine)

3. Blank disk are not formatted. (No error here, but the desk hangs up and is stuck on formatting for hours...)

4. WORST PROBLEM: If I like to restore a saved show from disk, only the first ten cues (= presets) are loaded. The software quits loading with a "line too long" error. Resetting the desk completely and loading a show from disk won't help.

Since we're on a tour, we are not quite satisfied and even quite disappointed. Any help? Thanks in advance,
Mario 

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  • Hi,

    I too would suggest you contact the technical support by phone, tech support is open 24-hours a day.

    About the second item, I belive this is correct behaviour. It worked exactly the same on a Pronto. The out time is used only if you also use the wait time. If there is no wait time, then the In time will be used for both fade up and fade down.

    Hope everything works out,

    Oskar
     

Reply
  • Hi,

    I too would suggest you contact the technical support by phone, tech support is open 24-hours a day.

    About the second item, I belive this is correct behaviour. It worked exactly the same on a Pronto. The out time is used only if you also use the wait time. If there is no wait time, then the In time will be used for both fade up and fade down.

    Hope everything works out,

    Oskar
     

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