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    BrentFJ
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Shutdown Glitch

G'day

I'm currently touring with an Ion.  When I go to shut down the console at the end of the night, I goto Q 0, then [power off console] from the browser.  When the console powers off, I occasionally get a few lamps that magically turn on.  I have encountered this problem in a couple of venues now.  Short of unplugging the DMX as the console shuts down, does anyone have any suggestions on how to avoid this?

 
Cheers
 

  • in reply to dnorth

    We are now sending from the net3 GW. 

  • in reply to bkeith2

    Hi Brendan,

    In our testing of this issue, we have found that with current software, the DMX "Death Gasp" can be avoided following the end of the Hold Last Look time if the following conditions are met:

    - The port must have Data Loss Port Disable checked in its setup in Gateway Configuration Editor (GCE).
       This setting tells the gateway to shut off the DMX port when there are no sources on the network.

    - There must be no other source for sACN in that universe on the network.
        Arch outputs of zero in the universe will keep the port outputting.

    - The port must not be configured to Hold Last Look Forever.
       Otherwise the port will never stop outputting.

    - The gateway must stay powered through the end of the Hold Last Look.  (This could be especially challenging if it is powered via PoE from an Eos, Gio, or Ti that is powering off as well)
       If the gateway loses power before being told to properly end the DMX stream, unpredictable DMX can be experienced.

    - The cable must stay connected to the gateway through the end of the Hold Last Look.
       If the cable is unplugged in the middle of a DMX stream, it is possible for partial packets to be interpreted incorrectly by the listening devices

    Also, a note about the I/O firmware upgrade for Eos Family consoles: This is an opt-in upgrade process. The firmware for I/O cards in Eos Family consoles is not upgraded automatically.  Detailed instructions for how to upgrade the I/O card firmware can be found on page 6 of the Eos Family 2.0.0 Software Release Note.

    Thanks,

    Kirk

  • in reply to starksk

    Hi Kirk,

    I will will play some more with this.  Part of the issue maybe that the Booth Gateway is in a rack with our RPU.  It gets powered down once the RPU shuts off.  So, we are not waiting until the end of Hold Last Look (HLL).  Plus, our dimmers had HLL set at 180 as our old OBS2 desk did not have this feature.  Now, with the gateway, I have set the dimmers to 1 sec to allow the gateway to deal with HLL.  We also still have our DMX splitters that can also do HLL, so lots of options when it comes to HLL.  Just need to find the perfect settings.

     

     

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