Problems with iRFR Preview app

Question

Hi, 
 I just set up a connection for my ETC Puck which is running the most updated EOS software version. I tried connecting to it with the iRFR preview app after connecting to the router, and no connection was possible. However, my teacher who is using the full iRFR app (the paid one) connected to the router, opened the app, and was immediately connected. Is it the fact that my teacher is using an android and I&rsquo;m using an iPhone? Or is the iRFR preview app not compatible? 
 I&rsquo;m only asking because I want to make sure that it&rsquo;s only a problem with that app in particular, so that I don&rsquo;t run into this when I pay $50 for the full app. 
 Any help would be appreciated!

Matt Pumplin · Accepted Answer

aRFR Preview is compatible with current Eos software (actually, compatible going back to v2.6). 
 "no connection was possible": does that mean your Android gave you an error that it couldn't connect with the router? 
 I often see that Android (and iPhone) give a warning that there is no internet connectivity when connecting to a lighting network - usually you have to agree to stay on that network anyway. You might also have to try disabling your phones' cell signal (by going into Airplane Mode and reconnecting Wifi only) to convince it to use the WiFi path. This is the advice in this support article: aRFR Cannot Connect on One Device but Can On Another - Electronic Theatre Controls Inc 
 If you haven't already take a look at this support article, I recommend you do so: How to Set Up Your Wireless Network for iRFR or aRFR Classic - Electronic Theatre Controls Inc

Problems with iRFR Preview app

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