Our console appears to be stuck in a specific cue sheet from last school year. We wrote a new cue sheet, titled it, and hit save: it said it was saved, and appears in the File directory, however, it appears completely blank. The title remains the last cue sheet I wrote last spring, but the cues in that, a completely different sheet also appear completely blank, with numbers but nothing at all appearing on any of the cues themselves.
I have opened, closed, resaved, run a diagnostic, and nothing appears to change it, including rebooting the system.
this is about showfiles, right? what is your software version?
yes this is about show file archives
are you sure it's 1.4? is this what About with an empty command line tells you? 1.4 is over 10 years old...
So- how can I catch up on all of the updates. I have regularly worked with the original lighting designer, as we have had some technical issues, especially in regards to the overall suystem, and some power problems in our building. I worked with them as recently as Spring 2018, and believed we were current.
that will take quite a bit of work... the updating itself is quite simple (although in your case it will take a call to the tech services hotline), but getting up to speed with everything that changed in the last 10 years will take a lot of work. soooo many new features and some changed ones... and you will need to order new buttons (there are some changed ones e.g. there is now a Shift button)
here you can download the current software (2.7.4): http://www.etcconnect.com/WorkArea/DownloadAsset.aspx?id=10737495752
to install you will probably have to call tech services: http://www.etcconnect.com/Support/Contact-Us.aspx
you can find the release notes from the last 10 years on one of the console product pages on the website in the section Documentation by using the search function.