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    strobie1
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help

Hi, as mentioned before this has been happening on another show. running latest version, on pc with nano for programming.

hog 4 pc becomes unresponsive and must be forced to close, and end process on all 5 processes after doing any of the following:

while after starting a new show, it crashes every time i try to record a cue or list to a master.(now wont record any cue lists anywhere) even after re install, restarting ect.

after naming a bunch of scenes or cue lists.

updating a cue in a list

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after starting new show, opening patch window and loading fixtures is, selecting the fixtures, i press @ and nothing happens. if i restart it works.

hog 4 disappears occasionally from my screens but is still running in the back ground.

every time any of these instances above occur, hog 4 pc is still outputting dmx, and play back still works, even if hog is not actually running on the screen.

i have a major festival in 2 days time, site programing is to commence in less than 20 hours from the time of this post. ive already tried your hotline, nobody answered. I'm in Australia. please help.


i had no problems with the last update or any of them really except for that ftdriver issue, now total chaos. i should mention that the file runs fine on fb4, but that doesnt help me now while programming on pc.
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    The office has been mostly closed over the Christmas and New Year Holidays. A lot of the guys take that to time off, hence the delay in response on the forums this time of year. Having said that, the support guys have either been in the office and/or the 24-hour emergency support is always active. You have to dial the main HES number +1 512 836 2242, and follow though the automated prompt, which will ring the on-call support person.

    Most everyone is back in the office as usual Monday. My guess is Michael will be able to get into this more then.

    Unfortunately, going off the descriptions above this smells of show file corruption, but the SW guys will be able to look into this further with your show files.

    Out of curiosity, have you tried merging one of these suspect show files into a new show. You have to re-patch, but it may be worth a try.


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    The office has been mostly closed over the Christmas and New Year Holidays. A lot of the guys take that to time off, hence the delay in response on the forums this time of year. Having said that, the support guys have either been in the office and/or the 24-hour emergency support is always active. You have to dial the main HES number +1 512 836 2242, and follow though the automated prompt, which will ring the on-call support person.

    Most everyone is back in the office as usual Monday. My guess is Michael will be able to get into this more then.

    Unfortunately, going off the descriptions above this smells of show file corruption, but the SW guys will be able to look into this further with your show files.

    Out of curiosity, have you tried merging one of these suspect show files into a new show. You have to re-patch, but it may be worth a try.


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