Road Hog 4 & DP-8000 DP Hanging/Disconnecting

I have a customer running a Road Hog 4 and renting a DP-8000 for some extra rental gear. Both are running version 2.1 and the DP-8000 is connected directly to the Road Hog 4.

Normally they are doing 3 universes of DMX and 3 universes of Art-NET out of the Road Hog 4.

For this special show they cloned those 3 DMX universes, their 3 Art-NET universes and then added another 6 universes (a mix of DMX and Art-NET) in the DP-8000.

For rehearsals, their DMX house rig (Universes 1-3) is connected to the Road Hog 4, the rest of the gear connected to the DP-8000 in a mix of DMX and Art-NET gear. The Art-NET is not connected to the Road Hog 4.

They are seeing 2 issues here.

1. The internal DP-8000 Road Hog-4 is sporadically going off-line for a second or two causing output to hang.

2. The external DP-8000 is sporidcially going off-line for a second or two causing the output to hang. The two issues happen at different times.

The client moved all fixtures to the DP-8000 and unpatched the Road Hog 4 universes as a work around. The external DP-8000 seems to stay on-line, but output on the Art-NET is still hanging sporadically.

Anyone have any thoughts on this issue? Thanks for the help in advance.

Travis Slyter
Ruehling Associates, Inc.
Parents
  • Is it managed or unmanged switch? 100mbit? Gigabit?
    Any other stuff on this network?

    In Catalyst you have a real good art-net monitor, there you would see if you will loose some artnet packages.

    Have you tried to unpatch the universes that are duplicated? and only use the DP Outputs?
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  • Is it managed or unmanged switch? 100mbit? Gigabit?
    Any other stuff on this network?

    In Catalyst you have a real good art-net monitor, there you would see if you will loose some artnet packages.

    Have you tried to unpatch the universes that are duplicated? and only use the DP Outputs?
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