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    Wade
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Express 125 - menu cycles through options

 

Last week I had to relocate our console which involved turning it off and unplugging the power supply.  Now it has developed a behavior that makes selecting anything from the menu impossible.  If it were a video switcher I would describe it as being stuck in bulb test. 

 Example:  I select the 'set-up' key.  The set-up menu appears but the options curser cycles through the options.  I cannot directly enter an option number; it goes to whatever option is highlighted when I press enter.

If I select 'stage' / 'channel' the blue box in the top right of the display rapidly cycles through all of the channels.

Left setting for several minutes and random functions activate and other numeric displays cycle.

HELP!

Parents

  • Check for a stuck key- it sounds like the "+" key might be stuck down.  If that's not the case, then call ETC tech service - 800-688-4116.

    -Todd

  • in reply to tdrga

    Check to be sure that the RFU and ETCLink connections are correct location.

     

  • in reply to kathy williams
    • kathy williams said:

      Check to be sure that the RFU and ETCLink connections are correct location. 

       

     

    The cable labled "1085A 1004 RFU/ETC Link" is in the receptical 'RFU'  The other option is to place it in the 'ETC Link' location.

    Cable labled '1085A 1002 25' DMX EXT Rev. C' is in 'DMX 512'  The option for this is '513 1024'

    Nobody wrote down the actual location of cables prior to moving.... doh!



    [edited by: Wade at 1:21 PM (GMT -6) on Mon, Sep 10 2012]
  • in reply to Wade

    Are you using RFU, or are you using ETCLink?

    Try unplugging it from the RFU jack and see if the problem disappears.  This is exactly what can happen if you plug in an ETCLink network into the RFU jack.

  • in reply to mgarrison

    mgarrison said:

    Are you using RFU, or are you using ETCLink?

    Try unplugging it from the RFU jack and see if the problem disappears.  This is exactly what can happen if you plug in an ETCLink network into the RFU jack.

     

    How can I tell which type of control we are using?  I will move the cable and see what the results are.  This is not a network cable, it is a multi-pin XLR type conection.

  • in reply to Wade

    What's the other end of this cable going to?

  • in reply to mgarrison

    mgarrison said:

    What's the other end of this cable going to?

     

    Short answer . . . THE WALL!! 

    Ultimatley it goes to Sensor ETC Lighting Control System , Dimmer Rack Model SR48 series.

    I did a power cycle on the 125 after moving the cable since the flashing menu contined after a minute.  It has been more than 15 minutes and everything is still stable!!  I though the cables were side by side on the back panel but now there is a plug between the ETC cable and the DMX EXT cable.  I could be wrong about them being together.  The empty plug is labled '513 1024'.

    Somewhere along the way today the 'stage' display changed from rows to columns.  Also it is not showing me all of my available channels / drops.  I can add the missing channels through 'channel/ # /enter'.  How can I get the display back to rows?  I've looked at rows for 10 years and now it just looks strange in columns.

    We'll keep an eye on it tonight to see if there is any strange behavior.

  • in reply to mgarrison

    This is one of the most typical problems that occurs when relocating a console. It happens to everyone at one time or another. Both Link and RFU use a 6 pin Xlr Cable, which basically just adds one pin dead center to a 5 pin cable. There is no way to tell from the cable itself which is which, unless you mark them at both ends.  You can pick one cable (Rfu or Link) at the wall port, and follow it up to the back of the console.

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  • in reply to mgarrison

    This is one of the most typical problems that occurs when relocating a console. It happens to everyone at one time or another. Both Link and RFU use a 6 pin Xlr Cable, which basically just adds one pin dead center to a 5 pin cable. There is no way to tell from the cable itself which is which, unless you mark them at both ends.  You can pick one cable (Rfu or Link) at the wall port, and follow it up to the back of the console.

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