48/96 Express Console Problem

We are running an Express with version 3.1 of the software and our soft keys are not properly displaying with various screens some labels are displaying correctly but several are just missing.   The hardware still works and the options are still there when the softkeys are selected, we just can see them on the screen.  Unfortunately our software install disk has become corrupted and so we cannot re-load.  Does anyone have or know of where we can acquire install software for this version or an update?

We have an ION in our main theatre for use by our senior classes but we like this board in our lab for our 1st & 2nd year classes as it is accessible to junior students with only minimal orientation.

 

 

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  • Tim;

    Sorry to hear you are having problems.

    The software is available for dowlnoad on our website in the legacy products area here.

    3.1.1 is the current version.

    This might sound like a stupid question but are you sure it is the console and not the monitor? Can you try a different monitor and see if you get the same results?

    If you continue to experience problems, you can call Technical Support at 800-688-4116. We are happy to help you

  • Thank you Paul and Dave,

    For some reason when we originally searched the Legacy site we could only find offline software. We now have the console software and hopefully a new install will do the trick.
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