Dimmers won't Dim

Hello.

I am a TD/Everything guy at a middle school. We have an Express 24/48 with an Unison Dimmer Rack. The dimmer rack is currently showing an error with an orange light blinking. The lights are working but I do not have dimming control. They are either at 0 or 100, no matter where the dimmer slider is postioned.

Can anyone give me a clue. We do not have the budget for a tech to come out.

Thanks

mgarrison over 15 years ago

What's the error? Have you tried resetting the rack?
Your best bet is probably to call Tech Services. There is no charge for that... :-)
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brucek over 15 years ago

If the dimmer rack shows a Low Voltage error, then there is a good chance the -V supply has failed, and if I'm not wrong, there is an ECO that covers this. It WILL need to go back to Tech Services.

Or, so I would think, being that I am not Tech Services nor ETC...
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Tracy.Fitch over 15 years ago

There are a number of possibilities for what could be going on. Trying to go through them all in a forum conversation could be challenging.

If you can give us a call from in front of the rack, we'll be happy to help troubleshoot your difficulties. We're here 8-5 Central time on weekdays (and of course, in case of emergency, we also have 24 hour pager support.)

800-688-4116

[edited by: Tracy.Fitch at 9:11 AM (GMT -6) on Wed, Oct 08 2008]
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