I can't turn the lights off!!

My friend is the technical director at the local high school and she has been having some troubles with the Express 48/96 so she asked me to take a look.  I haven't been able to figure out what the problem is.

There are about a dozen channels which have values that we cannot get to turn off.   They are pale yellow and become dark yellow when we move the corresponding channel slider.  I have cleared the A/B and C/D faders and released everything.  Also, the values can be recorded into cues.  I don't know how to get these lights off!

This is the board that I learned on, so I'm ashamed that I have to ask...  I'm hoping that it's a hardware problem, or maybe currupted software (we're running 3.1)  I hope it's not that I've spent the last 5 months learning the Congo Jr. 

I'd appreciate any advice that anyone can give

Thanks

--

Thomas White
University of Northern Iowa

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