Saving Palettes Hog2PC

I'm relatively new to the Hog lighting consoles. I am running hog2pc software. Position palettes I've created and saved, whenever I close the show and reload it, the palette information is either lost in its entirety or only a few positions are retained. This occurs regardless of whether I select save show on exit or not.

Any suggestions as to what is causing this and how to rectify? Thanks.

Stevenson
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