IPC Touchscreens not covered in warranty?

When we received our brand new IPC in October, one of our screens had a 1 inch crack in the top of the screen. We called to let someone know, but we were going into a show, and didn't have time to send it in. earlier this month we called again about it, and we were told that the screens aren't covered by the warranty?

This just doesnt sound right to me . . .
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