scroller issues help help

help ...

I have some simple appllo chrome q scrollers....
and every time I program them into a cues... ie red

they don't work / stick in the cue with the color that I have assigned...

I have tried every thing and I just can't get this to work and I need
it to work for my desgin

I have looked everywhere for an answer ..

can someone please help me out on a saturday night?

Kyle
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