I am currently in Mexico doing a show, the local supplier got me a Hog3 + wings. So, the day started good! When I started the desk, I noticed they are running on build 988 (1.3.8). I asked them friendly if I could update the software as my show is programmed in 2.3.0, and of course the new software is much more improved and has more functions. The answer: NO, Absolutely NOT!!! And their reason: If they change the software, they lose their warranty on it. Because it was sold to them in working condition with this software, and changing that might get it to 'not' work, and it will not be the distributor's responsibility anymore. And the discussion ended here...
How can a distributor say something like this? I mean, newer software is in most of the times much better. The desk is more stable, more functions, happier LD's! If a desk really crashes, or whatever, there is still High End that can help them out. I even told them I was willing to put the old software back again, but still No for an answer.
Oh well, I'm starting to reprogramm my show and hope the desk hold's up and does not crash...
