Hog 3 touch screens problems

I'm having problems with our Hog 3 touch screens. They display just fine, but no touch controls or touch button functions. I've tried to update the software and have done a full install. Nothing seems to be working. Under the system information there isn't a firmware listed for the touchscreens. I thought this was part of the full install software package. I've checked the connections and cables and all that seems to be fine.

Hog III serial # 61FA043120

Wholehog software version: v2.6.0 (b 2071)
OS version: Linux 2.4.19
QT version 3.2.0
Front panel firmware version: 3
Touch screen firmare version: (none listed)

Not sure what else I can try other than send it in for repairs. I'd like to avoid that if possible. Any help will be greatly appreciated.
Parents
  • 0
    Hey again. I've done a full install of the software, that didn't work. I called the 800 number and talked to one of the tech support guys and he told me to try and reinstall a previous version of the software. I tried that and it didn't work, still no response from the touchscreens. I have a few more things to look at but i have to put this project off until tomorrow so i'll post what i find in the morning. Its looking more like a problem thats out of my hands, it might be taking a little trip to the shop. Thanks for all the advise and help today.


    Tim
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  • 0
    Hey again. I've done a full install of the software, that didn't work. I called the 800 number and talked to one of the tech support guys and he told me to try and reinstall a previous version of the software. I tried that and it didn't work, still no response from the touchscreens. I have a few more things to look at but i have to put this project off until tomorrow so i'll post what i find in the morning. Its looking more like a problem thats out of my hands, it might be taking a little trip to the shop. Thanks for all the advise and help today.


    Tim
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