Anyone know how to remove a hammer from a wholehog??

Ive just aout had enough of my road hog!

On various occasions i have had the desk crash just before doors, usually when trying to do something VERY simple, then a few weeks ago for NO known reason WHATSOEVER the desk came up with a memory error and went blue screen on the right hand screen, the desk had been sat dormant for about an hour whilst i waited for guests to start to enter and as if it knew they were entering it crashed, i was also led to beleive its not the first time the desk has done something similar in the past few weeks.

It i running image 1.1.5 and software 3.0.2 ( b 2425 )

This is not the first problem ive had with thte desk, including various strange occurances when using RGB LED fixtures where the desk struggles to clear the cuelist thus requiring a restart, im almost at the point now where i pretty much backup and do a restart before most shows to ensure it doesnt freeze

Surely this shouldnt be the case with an expensive piece of kit, even if it is the "entry level" desk.

Finally im also disheartened by the way HES are with some requests ect, always seems a long wait until anything is implemented, i also feel very disappointed how they kept the RH full boar so quiet up until the release date thus meaning i have a desk with no networking and no function to remote focus but thats a whole nother kettle of fish!

The desk may be going on EBAY very soon!!!!!!!!!

Mike
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  • You raise several different issues, but the one that concerns me the most is the blue screen. This is almost certainly a hardware problem, and it will likely get worse if it's not addressed. In some cases, reseating the memory will fix the problem, especially if the console has been on the road a lot. But if it's still occuring, then the problem lies elsewhere and needs to be addressed.

    Make sure all of the cooling fans are un-obstructed and running properly. A semi-common problem in some early Road Hogs is that a cable harness feeding the LCD assembly will move slightly and block the CPU fan. If everything looks OK internally, then give service a call and they can help you work through other possibilities. The problem is unlikely to go away on its own.

    If you look over the past software releases, you'll see lots of features that were added based on user requests. Some get added in short order, others take longer. But no one should have told to you that reworking the UI to support custom fonts, colors, and images was "simple to achieve." If you were told that, I'm sorry. It's inaccurate.

    Could you please describe the problems you had with the RGB fixtures in more detail? How did it happen, and what were the symptoms? Were you running them as HTP faders? If you have the showfile and a way to reproduce the problem, then please send those to us so our test lab can take a look at it.
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  • You raise several different issues, but the one that concerns me the most is the blue screen. This is almost certainly a hardware problem, and it will likely get worse if it's not addressed. In some cases, reseating the memory will fix the problem, especially if the console has been on the road a lot. But if it's still occuring, then the problem lies elsewhere and needs to be addressed.

    Make sure all of the cooling fans are un-obstructed and running properly. A semi-common problem in some early Road Hogs is that a cable harness feeding the LCD assembly will move slightly and block the CPU fan. If everything looks OK internally, then give service a call and they can help you work through other possibilities. The problem is unlikely to go away on its own.

    If you look over the past software releases, you'll see lots of features that were added based on user requests. Some get added in short order, others take longer. But no one should have told to you that reworking the UI to support custom fonts, colors, and images was "simple to achieve." If you were told that, I'm sorry. It's inaccurate.

    Could you please describe the problems you had with the RGB fixtures in more detail? How did it happen, and what were the symptoms? Were you running them as HTP faders? If you have the showfile and a way to reproduce the problem, then please send those to us so our test lab can take a look at it.
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